Refund and Returns Policy

Introduction

At HEMCO, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may request a return or exchange under the following conditions.

Return Policy

Returns are accepted within 7 days from the date of delivery.

The product must be unused, in its original packaging, and not installed.

The original receipt or proof of purchase must be provided.

Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect.

Exchange Policy

Exchanges are permitted within 7 days from the date of delivery under the same conditions as returns.

If the requested exchange item is of higher value, the customer must pay the price difference.

If the replacement item is of lower value, the difference will be issued as store credit..

Non-Returnable & Non-Exchangeable Items

Items that have been opened, installed, or used.

Custom-made or special-order items.

Items purchased on clearance or final sale.

How to Request a Return or Exchange

Contact our customer service team at hemcosarl@gmail.com or +961 76 528028 within the return window.

Provide your order details and reason for the return/exchange.

Our team will guide you through the process and provide return instructions.

Refund Process

Once we receive and inspect the returned item, we will process your refund within 7 business days.

Refunds will be issued to the original payment method or as store credit based on customer preference.